The most important points when selling an item as-is, i.e., not fully functional, no returns, are:
1) don't sell it as used, sell it for parts or not working. (even if you think it does work but cannot test it)
2) Make sure your headline indicates this, and also that your description is still fully accurate,
More useful comments (the comments on the article are more accurate than the official ebay article itself IMHO):
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If you listed your item "used" condition, then there is no such thing as "as-is", even if you mention it, eBay will not stand with you if the customer open a case, since "used" should still be working condition. IF the item is not working, or you want to sell it "as-is", then list it as "for parts or not working", make sure you state the problems, what happened to it or what you think happened to it. Also take good pics. Then you can state the item is "as-is". The items listed as "for parts or not working" is not qualified to open a SNAD dispute since you stated it nees repair and it is for parts. But "used" items must be in working condition.
· Gal Shaked is 100% correct and this article is like a defective item that needs to be returned. If you don't know enough to evaluate the condition of your item, you must list it "for parts or repair". Otherwise you are responsible for accepting the return and paying for shipping (which is only right).
· I learned the hard way, Always believe ebay will side with the buyer and you will refund the the full price plus shipping. Anything other than that will require you to spend waaaaaay to much time and emotional capital and in the end....READ AND BELIEVE - bottom line - you will be required to return it by ebay and give them a refund. Price your items accordingly.
· This is guide is nonsense, and will mislead people. THERE IS NO SUCH THING ON EBAY AS "AS-IS".
Depends on the item category (it's different for things like dolls), but basically the choice is between "used" and "for parts or non-working". Any item categorized at the top of the listing as "used" has to fully work, and only cosmetic imperfections are allowed. It doesn't matter if further down the listing says "as-is" or "untested" -- any buyer who buys the item and later discovers itdoesn't work, even partially, will win any "significantly not as described" (SNAD) dispute.
If the seller doesn't know for sure that the item works (e.g., no battery/power supply available to test it) the only option s/he has is to list it as "for parts"; you can still say in the description that "it is believed to work", but expect to be paid a lot less for it than for a "used" item.
Sucks that eBay doesn't have an intermediate category, but that's how it is.
Also, no such thing as "no returns", except for buyer remorse. The eBay/PayPal guarantees trump any statement like that; if the item is SNAD (e.g., doesn't look like the picture, even if the listing was "for parts / not working" , the buyer will win any dispute on this.
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http://www.ebay.com/gds/Sold-As-Is-A-Guide-to-Selling-Imperfect-Items-/10000000002127337/g.html
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