From: Moment <hello@shopmoment.com>
Thanks for reaching out to us!
I apologize for the issues you are experiencing with your dorp-in lens mounts.
Just to clarify, did you remove the trim ring that comes pre installed in the case? the clear cases trim rings are also clear on not obvious that they need to be removed before installing the mounts.
You can see a video walkthrough installing the drop-in lens mounts here.
I hope this helps clarify! if you have any other questions or need further assistance with this please let us know!
Best,
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On Fri, Aug 25, 2023 at 6:51 PM PDT, Connie ODell <odellconnie@gmail.com> wrote:
310-151 and 310-174 are not compatible. They do not fit together. I bought these for my iPhone 13 mini on the advice of your website. What the heck?
The case fits the iPhone fine, but the lens mounts are definitely a problem. I am going to africa tomorrow, and this is real annoying. Even one edge of the lens mount does not fit into the opening of the case. Is this a problem with the clear cases (which look like regular cheap cases), that the lens mounts don't fit? The website does not indicate that. I would have gotten the solid colored case if it came in anything but black (???).
